“As a result of they’ve been a companion for therefore lengthy, the Windstream Enterprise crew is aware of our enterprise properly, and understood precisely what we would have liked to realize by the know-how,” says Jon. “They labored with us to design and deploy a very complete answer that may set us up for fulfillment long run.”
Managing the community for peak efficiency
Like many organizations of their dimension and focus, Kelly Spicers has a small IT crew. With dozens of areas to assist and excessive expectations to ship, the in-house crew is maxed. That’s why it made sense to Kelly Spicers CIO, Jon, to have Windstream Enterprise absolutely handle the brand new SD-WAN set up. “My crew must be driving the enterprise ahead. I knew I may proceed to rely on Windstream Enterprise on the community facet of issues,” he says.
However the Kelly Spicers IT crew isn’t fingers off with the community. They keep apprised of efficiency in WE Connect, Windstream Enterprise’s community administration portal. In the meantime, the Windstream Enterprise crew proactively screens the community and troubleshoots any points earlier than they influence the enterprise and repair expertise.
Staying related each step of the best way
One of many issues Jon and his crew worth most about their partnership is the extent of responsiveness Windstream Enterprise brings. Kelly Spicers has a devoted Buyer Success Supervisor (CSM) at Windstream Enterprise who acts as an inside advocate for his or her expertise in addition to offering a single level of contact, making communications easy and well timed: “Whether or not it’s a query or a difficulty that we’d like resolved shortly, I do know that our CSM and their crew is all the time only a telephone name or electronic mail away, ” Jon says.
All through the community migration, weekly standing calls have included a Windstream Enterprise venture supervisor, gross sales engineer and technical service supervisor—together with Kelly Spicers IT management—to make sure end-to-end venture visibility and to keep up clear strains of communication. What’s extra, Windstream Enterprise coordinates quarterly enterprise evaluations to make sure that the know-how and the service expertise are persevering with to arrange Jon and his crew for fulfillment within the long-term.
An extended-term partnership constructed on belief
If there’s one factor companies have discovered over the previous two years, it’s that the flexibility to evolve and speed up their digital transformation methods to fulfill new enterprise realities is crucial.
The absolutely managed SD-WAN Concierge answer enabled Kelly Spicers to go absolutely distant when required early within the pandemic, and has set the crew up for higher agility, scalability and adaptability going ahead. “I belief that as know-how advances and issues change, Windstream Enterprise will all the time hold us updated. And finally meaning having the ability to ship higher service for our finish clients,” concludes Jon.